Frenzy Salon General Policy

When you call Frenzy Salon, you will be greeted by our trained Guest First Responds. Their job is to direct you thru our service menu and expedite your appointment as easily as possible. Our Guest First Responds could offer an “approximation” of prices when asked -but they are STARTING-AT prices. Guest First Responds are not trained hair stylists, nor can they see your hair over the phone, therefore, they cannot give you an exact price. Components that would change price could be the following: hair length, amount of color or product used, technique used, time needed for service. If price is a question, please bring this topic up during your consultation with your stylist in order to receive an exact price.
We reserve the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
We are not liable for any personal items that are damaged lost or stolen in our Salon
We are not responsible for any damage or personal injury

TARDINESS

At Frenzy Salon, we know your time is valuable. We strive for excellence in priority scheduling. We encourage all of our guests to arrive at least 5 minutes early for their appointments to allow time to unwind before your service. Starting your appointment on time allows you to receive a comfortable, relaxed service. We cannot guarantee that all services will be completed for late arrivals. Remember, your frame of mind sets the stage for a quality experience.
We cannot guarantee services to guests who arrive 10 minutes or later than their scheduled appointment time.
Frenzy Salon reserves the right to shorten a service if guests are arriving late, and a full change of the service will occur.

CONFIRMATION CALLS

As a courtesy, we will call you to confirm your appointment two (2) business days prior to your appointment -as we require a verbal confirmation from your behalf. However, if we are unable to reach you, we will leave a voice message. Please understand that it is your responsibility to call us back and verbally confirm your appointment. Failure to do this, we will consider other guests, as they could be requesting this time (that was originally set aside especially for you). Please understand that service providers work under commission. If the time was set aside for you, and you do not show, these service providers lose money.
If it is your desire for us to NOT call you to confirm, please indicate this to us and we will automatically mark you confirmed. Please read our cancelations & no-show policy.

CANCELLATIONS & NO SHOWS

As appointments are time set aside just for you, cancellations must be at least a day ahead (24-hour notice); and must be canceled by phone (not by text or email).
If a guest does not show-up to their appointment two (2) times, Frenzy Salon will not book any more appointments ahead of time for this guest (not even for the same day); however the guest can come to the salon as a walk-in and if the stylist that they prefer is available, then they can do whatever service they wish.

WALK-IN

We welcome walk-in guests, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.

CELL PHONES

We understand the desire to keep in touch. However, in consideration of all of our guests as well as our service providers, we strongly request that all cell phones be switched to vibrate or silent. We also request that cell phone conversations during your appointment time may be limited to those of an urgent or emergency nature.

RE-DO’s

All services are not refundable. The service must be a mistake from the service provider… not something you might have changed your mind (after the service has been performed). In case of disagreement, a redo must be validated management. You have one week (the first 7 days) to come back to receive a complimentary service to adjust any dissatisfaction. Redos can only be scheduled on weekdays.
We cannot guarantee our color services if the guest has previously had color done outside of our salon, especially if what the guest previously used is a home-coloring product… Therefore Redos do not apply for these scenarios. This goes as well for Corrective-Color Services, particularly because usually requires more than one color service from us to achieve guests desired results.
The redo must be scheduled with the same stylist who provided the original service. However, if you feel that the technician is unable to provide the service, an exception may be made and the redo may be scheduled with another technician.
The redo service CAN NOT be scheduled on Friday or Saturday.
Please allow us to style (blow-dry) your hair after cutting and/or coloring services because results are most accurately evaluated on dry, smooth, correctly finished hair. If you leave the salon before the styling service (blow-dry) is performed, you are relinquishing your rights to a redo service.
After you receive a chemical service (such as a coloring, keratin or perm service), you will be offered professional products for home/after-care. If you do not purchase the products that we recommend, you are relinquishing your rights to a redo service.
Chemical treatments have different effects on different hair types and colors; therefore you agree to hold the salon and its technicians harmless in the event of unexpected or undesired results.

PRODUCT RETURNS

Unless the product is defective or the return is a direct result of a staff error, no returns are accepted, and all sales are final. A product may be exchanged for another product or for retail credit (store credit) within the first 7 days of purchase. Final sale for all “On-Sale” or “Promotional” items.

GRATUITY

Gratuity is not included in any of the services or packages. The customary gratuity for a salon service is 15-20 % at your discretion and may be justified ONLY IN CASH.

PRICE POLICY & STRUCTURE

Prices subject to change without notice. All our services and prices are “a la cart”. This means guests choose individual services from a list of options, in which prices are pre-established or fixed. Our salon and price structure is based on a level system –in which guests chose from level 1 to 6. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various needs. Guests may choose the level that best fits their needs and their budget.

GIFT CARDS

Gift cards are not transferable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Salon packages may not be substituted. Frenzy Salon is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.

PAYMENT OPTIONS

We accept American Express, Visa, MasterCard, Discover and Cash (NO CHECKS).

AGE REQUIREMENT FOR THE SALON & CHILDREN

For safety reasons and insurance purposes, guests must be at least 18 years of age unless accompanied by an adult. We cater to children 10 and under with selective stylists only. None of our staff can be responsible for your child while you receive services.
No child under the age of 10 may accompany you while you are having a service. Age appropriate children may sit by themselves in the lobby, however, any disturbance to our staff or other guests will be addressed –your children should remain under supervision at all times.
In order to maintain a relaxing environment, we ask that you please leave your children at home unless they have an appointment. We do not want to compromise the relaxation of other guests receiving services in our salon. Children are only permitted in the salon area when having a service. We do not have the facilities to care for children and we hope you understand, we cannot assure their safety in a professional environment.
Your understanding is greatly appreciated.

HAIR EXTENSIONS

All hair extensions must be paid for in advance (the hair extension itself), and the service requires a 50% deposit –in advance.

WEDDING AND PARTY PACKAGES

All multi-service packages must be used at the same time and are not transferable. A credit card is required when booking your packages. No gratuities are included with the package price.
The balance is due and payable at the time services are provided on the day received. A 100% charge will be applied for all services not canceled 72 hours in advance. A Private Salon Party and Wedding Packages must fill out the appropriate booking form before your services are booked.

PRIVACY POLICY

This Privacy Policy (the “Policy”) governs how Frenzy Salon collects, secures and uses information that is gathered via its Web site at hairfrenzyonline.com (the “Site”) or via email. (1)If you communicate with Frenzy Salon via e-mail, or if you otherwise provide your e-mail address to Frenzy Salon, (2) other information you knowingly provide by filling in online forms, registration forms, surveys, and contest entries, and (3) user-specific information on what pages guests access. Frenzy Salon collects information you voluntarily agree to provide through the form provided on the Web site. Frenzy Salon does not collect personally identifiable information, such as your name, address, telephone number, facsimile number and e-mail address, unless you voluntarily provide that information to Frenzy Salon.

USE OF PERSONAL DATA COLLECTED

Personal data collected by Frenzy Salon will be used by Frenzy Salon for information notification and feedback purposes, for general statistical analysis of use of the site, for service/product development, for content improvement, to inform advertisers as to how many guests have seen or clicked on their advertisements, and to customize content and layout of Frenzy Salon site. Data on guests’ home servers is aggregated for internal review and then discarded. Names, postal and e-mail addresses, and phone numbers collected may be added to Frenzy Salon’s databases and used for future calls and mailings regarding site updates, new products and services, upcoming events.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

Frenzy Salon will not rent or sell visitor information to any outside party, without your consent.

OPT-OUT PAGE

Guests may opt out of having their personal information collected by Frenzy Salon, used by Frenzy Salon for secondary purposes, disclosed to third parties or used by Frenzy Salon or third parties to send promotional correspondences to the visitor, by contacting Frenzy Salon.

ACCESS TO AND ABILITY TO CORRECT PERSONAL DATA

Upon request via postal mail, e-mail, or phone, Frenzy Salon will provide to guests a summary of any personal information retained by Frenzy Salon regarding the visitor. Guests may modify, correct, change, or update their personal record or cause their personal record to be removed from Frenzy Salon’s database. Frenzy Salon will only send personal records to the e-mail address on file for the visitor name associated with it.

FRENZY SALON RIGHT TO CONTACT USER

Frenzy Salon reserves the right to contact site guests regarding privacy policy, or any other policies or agreements relevant to site guests.

FRENZY SALON RIGHT TO CHANGE PRIVACY POLICY

Frenzy Salon reserves the right to change this policy at any time by notifying guests of the existence and location of the new or revised privacy policy.