When you call Hair Frenzy Salon, you will be greeted by our trained Guest First Responds. Their job is to direct you thru our service menu and expedite your appointment as easily as possible. Our Guest First Responds could offer an “approximation” of prices when asked -but they are STARTING-AT prices. Guest First Responds are not trained hair stylists, nor can they see your hair over the phone, therefore, they cannot give you an exact price. Components that would change price could be the following: hair length, amount of color or product used, technique used, time needed for service. If price is a question, please bring this topic up during your consultation with your stylist in order to receive an exact price.
Hair Frenzy Salon reserves the right to refuse service to anyone demonstrating inappropriate behavior to any member of our staff.
We are not liable for any personal items that are damaged lost or stolen in our salon.
We are not responsible for any damage or personal injury.
At Hair Frenzy Salon, we know your time is valuable. We strive for excellence in "priority scheduling"e. We ask all guests to arrive at least 10 minutes prior to your service. We cannot guarantee services to guests who arrive 10 minutes or later than their scheduled appointment time. Hair Frenzy Salon reserves the right to shorten a service if guests are arriving late, and a full change of the service will occur.
As a courtesy, we will call you to confirm your appointment two (2) business days prior to your appointment -as we require a verbal confirmation from your behalf. However, if we are unable to reach you, we will leave a voice message. Please understand that it is your responsibility to call us back and verbally confirm your appointment. Failure to do this, we will consider other guests, as they could be requesting this time (that was originally set aside specially for you). Pease understand that service providers work under commition. If the time was set asside for you, and you do not show, these service providers lose money.
CANCELATIONS & NO SHOWS
As appointments are time set aside just for a guest, cancelations must be at least 2 days ahead of time; and must be canceled by phone (not by text or email).
If a guest No-Showed to their appointment two (2) times, Hair Frenzy Salon will require this guest to have a Credit Card on file to guarantee their appointment / service. This will be charged 50% for cancelations made less than 24 hours in advance and for No-Shows.
We welcome walk-in guests, however if it is not convenient with our schedule you may have a waiting period or need to schedule an actual appointment.
We understand the desire to keep in touch. However, in consideration of all of our guests as well as our service providers, we strongly request that all cell phones be switched to vibrate or silent. We also request that cell phone conversations during your appointment time may be limited to those of an urgent or emergency nature.
All services are not refundable. The service must be a mistake from the service provider... not something you might have changed your mind (after the service has been performed). In case of disagreement, a redo must be validated management. You have one week (the first 7 days) to come back to receive a complementary service to adjust any dissatisfaction. Redos can only be scheduled on weekdays.
Unless the product is defective or the return is a direct result of a staff error, no returns are accepted, and all sales are final. A product may be exchanged for another product or for retail credit (store credit) within the first 7 days of purchase. Final sale for all “On-Sale” or “Promotional” items.
Gratuity is not included in any of the services or packages. The customary gratuity for a salon service is 15-20 % at your discretion, and may be left ONLY IN CASH.
PRICE POLICY & STRUCTURE
Prices subject to change without notice. All our services and prices are “a la cart". This means guests choose individual services from a list of options, in which prices are pre-established or fixed.
Our salon and price structure is based on a level system –in which guests chose from level 1 to 6. The level system accomplishes two main goals. The first is to provide a career path of growth and achievement for our team. The second is to provide several options for your various needs. Guests may choose the level that best fits their needs and their budget.
Gift cards are not transferrable, may not be returned, may not be redeemed for cash or used to purchase another gift card. Service prices are subject to change. Salon packages may not be substituted. Hair Frenzy Salon is not responsible for lost or stolen cards. Gift cards are valid for 12 months after issue date.
We accept American Express, Visa, MasterCard, Discover and Cash (NO CHECKS).
AGE REQUIREMENT FOR THE SALON & CHILDREN
Guests must be at least 18 years of age unless accompanied by an adult. We cater to children 12 and under with selective stylists only.
In order to maintain a relaxing environment we ask that you please leave your children at home unless they have an appointment.
Children should be under supervision at all times. None of our staff can be responsible for your child while you receive services. Age appropriate children may sit by themselves in the lobby however any disturbance to our staff or other guests will be addressed.
HAIR EXTENT IONS
All hair extensions must be paid for in advance (the hair extension itself), and the service requires a 50% deposit –in advance.
WEDDING AND PARTY PACKAGES
All multi- service packages must be used at the same time and are not transferable. A credit card is required when booking your packages. No gratuities are included with the package price.
USE OF PERSONAL DATA COLLECTED
Personal data collected by Hair Frenzy Salon will be used by Hair Frenzy Salon for information notification and feedback purposes, for general statistical analysis of use of the site, for service/product development, for content improvement, to inform advertisers as to how many guests have seen or clicked on their advertisements, and to customize content and layout of Hair Frenzy Salon site. Data on guests' home servers is aggregated for internal review and then discarded. Names, postal and e-mail addresses, and phone numbers collected may be added to Hair Frenzy Salon’s databases and used for future calls and mailings regarding site updates, new products and services, upcoming events.
DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES
Hair Frenzy Salon will not rent or sell visitor information to any outside party, without your consent.
Guests may opt out of having their personal information collected by Hair Frenzy Salon, used by Hair Frenzy Salon for secondary purposes, disclosed to third parties or used by Hair Frenzy Salon or third parties to send promotional correspondences to the visitor, by contacting Hair Frenzy Salon.
ACCESS TO AND ABILITY TO CORRECT PERSONAL DATA
Upon request via postal mail, e-mail, or phone, Hair Frenzy Salon will provide to guests a summary of any personal information retained by Hair Frenzy Salon regarding the visitor. Guests may modify, correct, change, or update their personal record or cause their personal record to be removed from Hair Frenzy Salon’s database. Hair Frenzy Salon will only send personal records to the e-mail address on file for the visitor name associated with it.
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